The Arizona Department of Transportation Motor Vehicle Division has received national recognition for programs to help the homeless obtain driver licenses or identification cards, and its work with the motor vehicle dealer industry to benefit customers.
The American Association of Motor Vehicle Administrators honored ADOT's MVD with two Customer Service Excellence awards.
One is for MVD's homeless outreach activities. MVD participates in StandDown events across the state that help hundreds of homeless veterans. These community service initiatives bring together in one location a number of agencies which provide veterans' services. This year at the StandDown event in Phoenix, MVD set up a mini-office on site, provided refreshments and helped more than 500 veterans at this one stop resolve issues regarding the issuance of a license or identification card.
By partnering with additional social service and government agencies, MVD enables many other homeless customers to work through obstacles preventing them from obtaining a driver license or identification card. State-issued identification is vital for obtaining employment, applying for services or transacting other forms of personal business.
In addition, MVD's Dealer Help Team was recognized for its innovative programs that have assisted automobile dealers in expediting services to the citizens of Arizona. The programs include the issuance of temporary registration plates and various permits that dealers print on demand and place on the vehicle or give to customers at the time of vehicle purchase.
"We're grateful for the recognition from our colleagues at the American Association of Motor Vehicle Administrators," said MVD Director Stacey Stanton. "These initiatives, while very different, demonstrate MVD's commitment to work with our customers and our stakeholders to provide the best possible service for everyone."
The Dealer Help Team award was presented in June at the 2011 American Association of Motor Vehicle Administrators Regional Conference in Big Sky, Montana. The homeless outreach program will be recognized in August at AAMVA's International Conference to be held in Milwaukee, Wisconsin.